Shipping policy

Who We Are
EVANORI ("we," "us," or "our") operates the website https://evanori.com (the “Site”). This Shipping Policy explains how we process, ship, and deliver orders placed on our website. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom (UK).
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 10:00 PM (UK time) will be processed the same business day. Orders placed after this time will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 4-8 business days after processing, depending on the destination. Deliveries take place Monday to Friday.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL and FedEx for our shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you and investigate the shipment.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@evanori.com
  • Phone: +31 682686060
  • Address: Prinsenlaan 807, 3067TZ Rotterdam, Netherlands
  • Customer Support Hours: Monday to Friday - 9:00 AM to 5:00 PM